Shipping policy

SHIPPING POLICY — JOUNEN

Order Processing

Orders are generally prepared and processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays are processed starting from the next business day.

Delivery Times

After dispatch, the estimated delivery time is generally 5 to 12 business days.

These timeframes are provided for guidance only and may vary depending on the destination, carrier, peak activity periods, or circumstances beyond our control.

Where a specific delivery timeframe is displayed at the time of purchase, that timeframe will apply to the relevant order.

Order Tracking

Where a tracking number is available, it will be provided to the customer after the order has been shipped.

Please note that it may take some time before tracking information is updated by the carrier.

Delivery Address

Customers are advised to carefully check their name, delivery address and contact details before confirming their order.

If there is an error in the delivery address, please contact us as soon as possible at jounenstor@outlook.fr.

If the order has not yet been shipped, we will do our best to make the requested change. Once the order has been handed over to the carrier, changing the delivery address may no longer be possible.

Delivery Delays

If your order is experiencing an unusual delay, please contact us at jounenstor@outlook.fr, providing your order number so that we can check its delivery status.

Nothing in this policy limits the rights available to consumers under applicable law in the event of delayed or failed delivery.

Package Marked as Delivered but Not Received

If the tracking information shows that your package has been delivered but you have not received it, please first check with members of your household, your neighbors, or any delivery location indicated by the carrier.

If the package still cannot be located, please contact us promptly at jounenstor@outlook.fr so that we can review the situation.

Damaged Package

If your package or product arrives damaged, please contact us promptly after receipt at jounenstor@outlook.fr, providing your order number and, where possible, photographs of the package and the product.

Shipping Costs

Any applicable shipping charges will be clearly displayed to the customer before final confirmation of the order.

International Shipping

Where shipping is available outside France, additional delivery time may apply depending on the destination country and the carrier.

Any duties, taxes or formalities relating to international delivery will be handled in accordance with the information provided to the customer at the time of purchase and applicable regulations.

Contact

For any questions regarding the shipping or delivery of your order:

JOUNEN
Email: jounenstor@outlook.fr